Frequently Asked Questions
1. When will I get serviced if my regularly scheduled service day ends on a holiday?
If a holiday falls on a regularly scheduled collection day, service will be rendered either the day before or the day after the holiday. Please contact our dispatch office for any specific details for your account.
2. What is ASTRO’s holiday schedule?
Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
3. Do you accept any hazardous waste?
No, ASTRO does not collect or dispose of any hazardous waste. Hazardous waste is not permitted in any of the solid waste or recycling dumpsters.
4. What is hazardous waste?
Flammable products, personal care products such as medication, acid or wet cell batteries, lead, bio-hazardous waste materials, railroad ties, automotive batteries and tires, used motor oil, paint, home cleaning products, pesticides, rechargeable batteries, large appliances (refrigerators), explosives, live ammunition, or weapons are considered hazardous wastes and must be recycled/disposed of with great care at an authorized hazardous waste disposal site.
5. What does the recycling symbol with the three arrows represent?
The recycling symbol with the three arrows represents the three steps in the recycling process. 1) Collection and processing of recyclable materials, 2) Manufacturing of those materials into new products, and 3) Products sold to consumers which then starts the process over again.
6. What items does ASTRO recycle?
We currently recycle metal, cardboard, wood/wood pallets, tree limbs, dirt/aggregate, concrete, brick, stone, and carpets. We attempt to divert as many materials away from the landfills as possible. We encourage our customers to separate their recyclable materials into a secondary container away from the regular household waste in order to speed up the segregating process.
7. What forms of payment do you accept?
Your payment may be made by these methods:
i. Mail – Send a check, cashier’s check or money order in the enclosed envelope with the bottom portion of your bill. Do not send cash.
ii. In-Person – We accept cash, checks*, cashier’s checks, money orders, and credit cards at 6116 Cunningham Rd, Houston, TX 77041; located in Northwest Houston between Tanner Rd, and West Little York Rd. on Cunningham Rd.
Note: We do not accept personal or business checks on any COD accounts. You must establish a credit account in order to remit check payments to ASTRO – whether personal or business checks.
iii. Telephone – We accept all major forms of credit and debit cards by telephone including Visa, MasterCard, Discover, and American Express.
8. When is my payment due and what happens if I make a late payment?
For billable customers, your payment is due and payable 10 days from the date of the invoice.
ASTRO will invoice Roll-off customers semi-monthly, once at the beginning of each month and second every mid-month. ASTRO will invoice Front-end Commercial customers monthly at the beginning of each month for that month’s service.
For those customers who do not have established credit accounts will be considered C.O.D. (Cash due on demand) and will be paid in advance, prior to delivery of the container.
The customer shall pay all charges, pro-rations, and adjustments as set out on the Service Agreement within ten (10) days of receipt of ASTRO’s invoice. Payments not received within such time will be considered late and will incur a finance charge of 0.50% per month with a minimum fee of $ 15.00 for all past due amounts accruing from the date of the invoice at a rate of 6% per annum.
9. What does the price include?
The price of a Roll-off waste container includes the initial delivery and final removal of the dumpster size you request with all applicable fuel, environmental fees, franchise fees, and taxes. You may choose to keep the container for a maximum of 14 days from the date of the initial delivery. Any additional days will be charged at an additional fee.
The price quoted for a Front-end commercial container includes the initial delivery and 1-month service including all applicable fuel, environmental fees, franchise fees, and taxes.
All waste will be disposed of in a fully approved and licensed disposal facility and/or recycling center.
10. What if I need an extra haul or pick up?
You may order an additional haul for your Roll-off container by calling us. All COD accounts will be required to pay for the additional haul in advance to ASTRO dispatching the driver to the job site.
You may order an extra pick up for your Front-end load container at any time. If you recognize that you need more weekly service, you may choose to increase your frequency of service on a permanent basis. You will need to contact ASTRO dispatch to make these service requests and/or permanent changes to your account.
11. What if I need to change or cancel my service order?
You may cancel or change an order by calling us. All order modifications must occur a minimum of 4 hours in advance of the original service date and time to allow for processing. If you do not allow for enough processing time to cancel or change an order you may incur a trip cancellation fee.
12. How far in advance should I request service?
Call us before 12 noon and we can guarantee same day service.
13. How do I report a missed pickup?
Contact our dispatch office immediately by calling (713) 849-3554.
14. How do you use my billing information?
All the required information is used for internal purposes only and will not be shared with any 3rd party companies.